Start with the problem

What keeps coming up?

Tell me what keeps going wrong, what is taking too much time, or what people are still doing by hand. I read every message myself.

What keeps going wrong?

Who does it affect?

How are you handling it now?

Your name

Your email

Tell me about the problem

No pitch needed. Just tell me what is happening.

Anything else that would help me understand it? Optional

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What keeps coming up?

Thanks.I’m listening.

Thanks.
I’m listening.